At Zacar Holdings PTY LTD (trading as English Laundry), care for our customers is our first priority. We wouldn’t be where we are without you, so we want to make sure that you’re looked after. If you have any questions queries or concerns after reading our Terms and Conditions, contact us via:


Zacar Holdings PTY LTD 
(Trading as English Laundry) 

PO Box 143
Kurnell NSW 2230

Alternatively, you can contact us via or +61 412 202 488.


All prices on our site are in Australian dollars, including GST unless otherwise indicated. Prices are not inclusive of delivery charges.



We accept payment via MasterCard, American Express and Visa. All of our credit card payments are made using at least SSL 128-bit encryption, and your details are not stored by us.

Return Policy 

We offer either a replacement, full refund or credit note in the event of a defective garment. You must make all returns and claims related to shortages or defects within 14 days of the receipt of your package. You can send return to:


Zacar Holdings PTY LTD
(Trading as English Laundry)

PO Box 143
Kurnell NSW 2230


Alternatively, you can contact us via or +61 412 202 488.


If you are dissatisfied with your online purchase, we offer a return if: 

  • You return the order within 14 days of receipt 
  • You have not worn or washed the returned item(s) 
  • Labels and swing tags are still attached and intact


To the extent of our legal obligations, Zacar Holdings PTY LTD (trading as English Laundry) excludes all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by us, other than those implied by statute which may not be legally excluded. Liabilities we have to you under Warranties, that are implied by statute and cannot be excluded are subject to limitations.


Limitation of Liability 

In no event, to the limits of our legal obligation, will Zacar Holdings PTY LTD (trading as English Laundry) accept responsibility to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of goods or services via this website or the use of such goods or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. In the event of the above exclusion of liability not being enforceable, or deemed invalid or ineffective it will be removed from the above terms and in its place a maximum aggregate liability for damages, losses and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to A$5.00.



In engaging with our services, you agree to indemnify, hold and defend our directors, employees, officers, contractors licensors and suppliers harmless from and against all proceedings, expenses, losses, damages and costs (whether special, actual, direct, indirect, consequential, exemplary or incidental) of any nature made by any other party arising or due to the violation of any of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us.



The Terms and Conditions (including any terms or policies incorporated by reference) form the entirety of the agreement between you and Zacar Holdings PTY LTD (trading as English Laundry) regarding the matter. This agreement replaces and supersedes all and all prior communications.



Zacar Holdings PTY LTD (trading as English Laundry) reserves the right to alter these Terms and Conditions at any time. Alterations will be posted on this website, and we urge you to check the site and remain aware of any changes. Any alterations will only be applied to orders placed after the alterations have been published. Use of the site after alterations is deemed an acceptance of the changed terms and conditions.


Applicable Law 

Our Terms and Conditions are governed and written in reference to the law of New South Wales, Australia. The parties engaged in our services all submit the to the non-exclusive jurisdiction of the courts of New South Wales and its appellate courts.



The personal information you provide to us in the process of making your order, including contact details, will be retained, used and disclosed by us for the sole purpose of delivering your order. For our full Privacy Policy click here


We may also collect information, such as location and the URL or advertisement that you visited from or were linked to, browser type, IP address and the pages you visited on the website.


Zacar Holdings PTY LTD (trading as English Laundry) may send you marketing information unless you indicate otherwise in your account settings or on the order page.


You can change or update your online account information (including password, privacy preferences and email address) by logging on to your account.

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