Defective Items

In the event that you receive a defective garment, we offer either a replacement, full refund or credit note.

Claims must be made within 14 days of the receipt of your package.

Items can be returned to:

Att: Returns Department
Zacar Holdings PTY LTD (Trading as English Laundry)
56 Saunders Bay Road,
Caringbah South,
NSW, 2229, Australia

 

Alternatively, you can contact us via steve@englishlaundry.net or +61 412 202 488.

Change Of Mind

We want you to be happy with your purchase, so in the event that you are dissatisfied with your online order, we offer a refund if:

  • You return the order within 14 days of receipt
  • You have not worn or washed the returned item(s)
  • Labels and swing tags are still attached and intact.

Items can be returned to:

Att: Returns Department
Zacar Holdings PTY LTD (Trading as English Laundry)
56 Saunders Bay Road,
Caringbah South,
NSW, 2229, Australia

 

**Return shipping costs are the responsibility of the customer

Upon receipt of the return garment we will email you to confirm that you have met the above return-criteria and are eligible for a refund. The refund will be credited to the original method of payment.

Please note, we do not offer refunds on sale items unless defective.